Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for change of mind.

To be eligible for a change-of-mind return, your item must be unopened, with the seal intact, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@urdailystack.com. Returns need to be sent to: 5 Acacia Street, Camberwell VIC 3124.

If your return is accepted, we'll send you a return shipping label and instructions on how to send your package. Items sent back without first requesting a return will not be accepted.

Damages, defects, and faulty items

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you've received the wrong item. Under Australian Consumer Law, you're entitled to a repair, replacement, or refund if a product is faulty, not as described, or doesn't do what it's meant to do, this is separate from, and not limited by, our 30-day change-of-mind policy above.

Exceptions / non-returnable items

Once opened, UrDailyStack Active cannot be returned for change of mind, for health and hygiene reasons. This doesn't affect your rights under Australian Consumer Law if the product is genuinely faulty or defective.

Unfortunately, we cannot accept change-of-mind returns on sale items or gift cards.

Refunds

We'll notify you once we've received and inspected your return, and let you know if it's approved. If approved, you'll be refunded to your original payment method within 10 business days. Please allow extra time for your bank to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at info@urdailystack.com.